Seeking a highly skilled and motivated ERP/CRM Administrator to join our dynamic team. The individual is responsible for the development, implementation and maintenance of the University’s enterprise systems. This includes working within Salesforce and other ERP systems making sure the team is continually meeting the university’s needs. In this role, you will be responsible for the administration, maintenance, and optimization of our enterprise applications. The ideal candidate will have a strong background in ERP and CRM systems, database management, and system integration, coupled with excellent problem-solving skills and a commitment to enhancing our business processes through technology. If you are a proactive professional with a passion for optimizing business operations and a keen eye for detail, we invite you to apply for this exciting opportunity to drive efficiency and innovation within our organization.

This is a full-time hybrid role with a minimum of two required days at Excelsior's home office of 7 Columbia Circle, Albany, NY, with the remainder of the days worked from home.

Duties and Responsibilities:

Administered and maintained various enterprise applications, including user management, system configuration and optimal performance across all systems.

Design and implement workflow, configuration, and security role changes.

Assure a strong security footprint per Excelsior standards.

Collaborate closely with business owners, business analysts and project managers to assure processes and standards are efficient.

Establish and maintain up-to-date documentation and revise system design procedures, test procedures, and quality standards.

Respond and resolve remedy ticket submissions; identify and report on end user needs/issues.

Support new and existing applications and integrations.

Analyze complex business processes and define application requirements and technical specifications.

Serve as system subject matter expert and confer with clients regarding processing needs and develop plans designed to enhance efficiencies.

Prepare accurate time estimates for projects and manage tasks to meet deadlines.

Other duties may be assigned.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Associate’s Degree in information technology or related field (Bachelor’s Degree preferred.)

3-5 years working with ERP/CRM applications.

Salesforce Administrator Certification required.

Advanced Salesforce Administrator Certification preferred.

Unit4 ERP experience preferred.

Working knowledge in Salesforce administration and customization, particularly in data integration/modeling, automation, and process optimization.

Proficiency in Salesforce administration tools.

Strong problem-solving skills and a proactive approach to overcoming challenges.

Exceptional organizational skills and acute attention to detail to ensure project success.

Stellar communication and collaboration skills, essential for seamless teamwork across different departments.

Goal-oriented mindset, driven by a passion for achieving project objectives and exceeding expectations.

The hiring salary range for this position is $76,00.00 - $86,000.00. The hiring salary range above represents the University's good faith estimate at the time of posting.