Consumer Complaint Process
As an accredited institution, Excelsior University adheres to ethical standards and our stated policies in the delivery of our programs and services. Students are encouraged to become familiar with Excelsior's policies and procedures which can be found on our website and/or in specific School catalogs. These publications outline the means by which students may request permitted exemptions from these policies and the ways in which administrative and academic decisions may be appealed.
In the event that students believe they have been unfairly treated or have issues with Excelsior that cannot be resolved by the methods outlined in Excelsior's publications, including this Web site, they have the right to contact our accrediting agencies and/or various state and other governmental agencies.
Below is contact information for all 50 states, the District of Columbia, and U.S territories and should not be construed as a complete list of states/agencies regulating Excelsior University. Through the relevant agencies or Attorneys General Offices, complaints can be accepted regardless of whether Excelsior University is required to be registered in that jurisdiction. Excelsior University has made a reasonable effort to ensure that this list is accurate. However, if you have any questions or encounter problems contacting the appropriate agency, please contact Excelsior's paralegal at 518-608-8162 for assistance.
Alabama
Alabama Commission on Higher Education
P. O. Box 302000
Montgomery, AL 36130-2000
Compliance with State Authorization Provisions of the Higher Education Act of 1965 as Amended
Alabama Community College System
P.O. Box 302130
Montgomery, AL 36130-2130
Complaints
Alaska
Alaska Commission on Postsecondary Education
PO Box 110505
Juneau, AK 99811-0505
Email: EED.ACPE-IA@alaska.gov
Consumer Protection and Student Complaints
Arizona
Arizona State Board for Private Postsecondary Education
1740 W. Adams
Suite 3008
Phoenix, AZ 85007
Student Complaint Procedure
Arkansas
Arkansas Higher Education Coordinating Board
Arkansas Department of Higher Education
101 E. Capitol Avenue, Suite 300
Little Rock, AR 72201
Email: ADHE_Info@adhe.edu
Grievance Form
California
California Bureau for Private Postsecondary Education (BPPE)
PO Box 980818
W. Sacramento, CA 95798-0818
916-574-8900 or 888-370-7589
Complaint Form (PDF)
Colorado
Colorado Department of Higher Education
1600 Broadway, Suite 2200
Denver, Colorado 80202
Complaint Procedures
Connecticut
Connecticut Office of Higher Education
450 Columbus Boulevard, Suite 707
Hartford, CT 06103-1841
860-947-1800
Email: edinfo@ctdhe.org
Office of Higher Education
Delaware
Delaware Higher Education Office
John G. Townsend Building
401 Federal Street, Suite 2
Dover, DE 19901
Email: dheo@doe.k12.de.us
Student Concerns
District of Columbia
District of Columbia Office of the State Superintendent of Education
Higher Education Licensure Commission
1050 First Street, NE
Second Floor
Washington, DC 20002
Complaint Form
Florida
Florida Commission for Independent Education
325 W. Gaines Street
Suite 1414
Tallahassee, FL 32399-0400
File a Complaint
Georgia
Georgia Nonpublic Postsecondary Education Commission
2082 E Exchange Pl. #220
Tucker, GA 30084-5334
Authorized School Complaint Procedure
Authorized School Complaint Procedure Law
Complaint Form
Hawaii
Hawaii Postsecondary Education Authorization Program
P.O. Box 541
Honolulu, Hawaii 96809
Email: hpeap@dcca.hawaii.gov
Student Complaint Process
Idaho
Idaho State Board of Education
Attn: Tamara Baysinger, State Authorization Program Manager
650 West State Street, 3rd Floor
P.O. Box 83720
Boise, ID 83720-0037
Student Complaint Procedures
Illinois
Illinois Board of Higher Education
1 North Old State Capitol Plaza
Suite 333
Springfield, IL 62701
Email: complaints@ibhe.org
Institutional Complaint Hotline: 217-557-7359
Institutional Complaint System
Indiana
Indiana Commission for Higher Education
101 West Ohio Street, Suite 300
Indianapolis IN 46204
Student Complaints
Iowa
Iowa Student Aid Commission
475 SW Fifth Street, Suite D
Des Moines, IA 50309
Email: info@iowacollegeaid.gov
Student Complaint Form
Kansas
Kansas Board of Regents
Jennifer Armour, Private Postsecondary Business Analyst
1000 SW Jackson Street
Suite 520
Topeka, KS 66612-1368
785-430-4288
Email: jarmour@ksbor.org
Complaint Procedure
Kentucky
Kentucky Council on Postsecondary Education
100 Airport Road, Third Floor
Frankfort, KY 40601-7512
Email: cpeconsumercomplaint@ky.gov
How to File a Complaint
Louisiana
Louisiana Attorney General Office
Consumer Protection Section
P.O. Box 94005
Baton Rouge, LA 70804
Email: ConsumerInfo@ag.state.la.us
800-351-4889 or 225-326-6465
Consumer Complaint Form
Louisiana Board of Regents
P.O. Box 3677
Baton Rouge, LA 70821-3677
Student Complaints
Maine
Maine Department of Education
23 State House Station
Augusta, ME 04333-0023
Student Complaints
Maine Attorney General
Consumer Protection Division
6 State House Station
Augusta, ME 04333
Complaint Form
Maryland
Maryland Higher Education Commission
6 North Liberty Street, 10th Floor
Baltimore, MD 21201
410-767-3388
Student Complaint Process
Massachusetts
Massachusetts Board of Higher Education
One Ashburton Place
Room 1401
Boston, MA 02108
Student Complaint Process
Michigan
Michigan Department of Licensing and Regulatory Affairs
Bureau of Commercial Services, Licensing Division
Schools and Licensing Section
P.O. Box 30018
Lansing, MI 48909
Online School Complaint Form
Minnesota
Minnesota Office of Higher Education
1450 Energy Park Drive, Suite 350
St. Paul, MN 55108-5227
Complaints About Private Colleges and Career Schools
Mississippi
Mississippi Commission on College Accreditation
3825 Ridgewood Road
Jackson, MS 39211-6453
Student Complaint Information Sheet
Missouri
Missouri Department of Higher Education
P.O. Box 1469
Jefferson City, MO 65102-1469
Email: info@dhe.mo.gov
Policy on Complaint Resolution
Montana
Montana Board of Regents
Office of Commissioner of Higher Education
Montana University System
560 North Park Avenue
P.O. Box 203201
Helena, MT 59620-3201
Complaint Process
Nebraska
Nebraska Coordinating Commission for Postsecondary Education
P.O. Box 95005
Lincoln, NE 68509-5005
Student Complaints Against Postsecondary Institutions
Nevada
Nevada Commission on Postsecondary Education
2800 E. St. Louis Avenue
Las Vegas, NV 89104
Email: mjwu@detr.nv.gov
Student Complaints Website
New Hampshire
New Hampshire Department of Education
Laura A. Stoneking, Administrator
101 Pleasant Street
Concord, NH 03301-8531
603-271-2695
Email: Laura.A.Stoneking@doe.nh.gov
Complaint Resolution Procedures
New Jersey
New Jersey Higher Education
PO Box 542
Trenton, NJ 08625
Email: njhe@oshe.nj.gov
OSHE Complaint Instructions
New Mexico
New Mexico Higher Education Department
2044 Galisteo Street, Suite 4
Santa Fe, NM 87505
HED Student Complaint Form
New York
New York Office of College and University Evaluation
New York State Education Building
89 Washington Avenue
Albany, NY 12234
Email: ocueinfo@mail.nysed.gov
Information for Complaints - Filing a Complaint About a College or University
North Carolina
North Carolina Postsecondary Education Complaints
c/o Assistant Director of Licensure
University of North Carolina General Administration
910 Raleigh Road
Chapel Hill, NC 27515
919-962-4550
Email: studentcomplaint@northcarolina.edu
Student Complaint Policy
Student Complaint Form
North Dakota
North Dakota University System
Claire Gunwall, Director of Academic Affairs and Workforce Innovation
600 E Boulevard Ave., Dept. 215
Bismarck, ND 58505-0230
Email: stateauth@ndus.edu
701-328-4140
Complaint Process
Ohio
Ohio Department of Higher Education
25 South Front Street
Columbus, OH 43215-4183
Student Complaints
Oklahoma
Oklahoma State Regents for Higher Education
655 Research Parkway
Suite 200
Oklahoma City, OK 73104
Student Complaints Website
Oregon
Oregon Higher Education Coordinating Commission
Office of Degree Authorization
3225 25th Street SE
Salem, Oregon 97302
File a Complaint Process
Pennsylvania
Pennsylvania Department of Education
333 Market Street
Harrisburg, PA 17126-0333
Student Complaint Form
Puerto Rico
Puerto Rico Council on Higher Education
PO Box 19900
San Juan, PR 00910-1900
Complaint Information Page
Rhode Island
Rhode Island Office of the Postsecondary Commissioner
560 Jefferson Boulevard, Suite 200
Warwick, RI 02886
Student Complaint Process
South Carolina
South Carolina Commission on Higher Education
1122 Lady St., Suite 300
Columbia, SC 29201
803-737-2260
Student Complaint Form
South Dakota
South Dakota Office of Attorney General
Division of Consumer Protection
1302 E Hwy 14 Suite 3
Pierre SD 57501-8053
Consumer Complaint Form
Tennessee
Tennessee Higher Education Commission
312 Rosa L. Parks Avenue, 9th Floor
Nashville, TN 37243
Complaint Form
Texas
Texas Higher Education Coordinating Board
1200 E. Anderson Lane
Austin, Texas 78752
Student Complaint Website
Utah
Utah Division of Consumer Protection
160 East 300 South
Salt Lake City, Utah 84111
Email: consumerprotection@utah.gov
Consumer Protection Complaints
Vermont
Vermont Agency of Education
Secretary Daniel M. French
1 National Life Drive, Davis 5
Montpelier, VT 05620-2501
Email: AOE.EdInfo@state.vt.us
Complaint Resolution of Postsecondary Schools
Virgin Islands
Government of the United States Virgin Islands
Department of Education
Office of the Commissioner
1834 Kongens Gade
St. Thomas, VI 00802
Virginia
State Council of Higher Education for Virginia
101 N. 14TH St.
James Monroe Building
Richmond, VA 23219
Student Complaints
Washington
Washington Student Achievement Council
917 Lakeridge Way
PO Box 43430
Olympia, WA 98504-3430
Email: complaints@wsac.wa.gov
Protecting Education Consumers
West Virginia
West Virginia Higher Education Policy Commission
1018 Kanawha Blvd E., Ste 700
Charleston WV 25301-2800
Student Complaint Process
Wisconsin
Wisconsin Educational Approval Board
P.O. Box 8366
Madison, WI 53708-8366
Email: dspseap@wisconsin.gov
Student Complaints
Wyoming
Wyoming Department of Education
122 West 25th Street, Suite E200
Cheyenne, WY 82002
Private School Licensing
