The Clinical Operations Associate is responsible for working with students preparing for clinical or practical experiences associated with degree programs offered by the College of Nursing and Health Sciences. The Clinical Operations Associate collaborates with health records partners to ensure students and faculty are compliant with clinical partner requirements or prevent them from entering clinical or practice experience partner sites if they are not. The position plays a significant role in managing and assisting students with access to document management software. The associate will also assist in managing communications with clinical and practice experience sites including maintenance of site-specific documents including contracts.

This is a full-time hybrid role with a minimum of two required days at Excelsior's home office of 7 Columbia Circle, Albany, NY, with the remainder of the days worked from home.

Duties and Responsibilities: 

• Maintain health record databases.
• Communicate electronically and verbally with students and faculty.
• Obtain and maintain student files.
• Prepare, document, and track clinical and practice experience assignments.
• Work with the team and other departments to ensure policies and procedures are followed.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or general education degree (GED) required.
• Minimum of 4 years of related experience and/or training; or equivalent combination of education and experience.
• Strong customer service skills and soft skills strongly preferred.

The hiring salary range for this position is $38,500.00 - $44,000.00. The hiring salary range above represents the University's good faith estimate at the time of posting.