The Registrar's Associate (RA) position will perform various administrative functions, which require learning and applying established policies and practices to support the Registrar's Office.

The RA must demonstrate proficiency in general office procedures, the ability to organize and prioritize assignments, strong attention to detail, the ability to meet deadlines, and maintain a productive and efficient workflow. The ability to multi-task, communicate, and work as a member of a team are essential as is a commitment to providing exceptional student service. The RA must demonstrate proficient knowledge of computer applications, word processing, and the ability to learn new software platforms. The position requires a commitment to providing quality service by assimilating a large body of information and relating it to students and University staff in a caring, efficient, and consistent manner. Initiative, problem-solving, and decision-making skills are required to perform this position's duties. This position will be cross trained in multiple duties within the Registrar's office to ensure all work is completed as needed. This is a full-time hybrid role with a minimum of two required days at Excelsior's home office of 7 Columbia Circle, Albany, NY, with the remainder of the days worked from home.

Duties and Responsibilities:  

• Provide telephone coverage and excellent services for the unit, respond to or route routine correspondence, message center, email, faxes and voice mail.
• Receive, prepare, scan, process, index and manage official/unofficial documents using imaging and workflow systems.
• Prepare outgoing official transcripts, including reviewing student transcript data for accuracy.
• Process and manage mailings and auto communications.
• Work with Registrar's Office teammates to engage in various student supporting tasks, while supporting unit KPIs.
• Research and annotate accreditation onto official transcripts. Enter course work data into the student information system database while adhering to processing and turnaround time deadlines and proofreading transcript data for accuracy.
• Participate in course management and course registration processes.
• Maintaining data quality and upholding federal standards for FERPA compliance
• Conduct research to support the evaluation process such as gathering course descriptions, syllabi, and course numbering and grading systems.
• Run reports and extract relevant data. Maintain competency in university policies and procedures and their applicability to the Registrar's Office.
• Participate in training activities and professional development opportunities, including the training of new hires.
• Other duties as assigned.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Associate degree from a regionally accredited institution.
• 2 years of related experience and/or training.
• Experience working with Student Information Systems or Hyland OnBase a plus
• Strong, verbal, and written communication skills to provide quality service to a diverse population of students and staff.
• Must demonstrate excellent time management, organizational skills, and the ability to multi-task.
• High degree of accuracy and attention to detail.
• Ability to work independently and as a team member.
• Must demonstrate a high level of initiative and ability to problem solve.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• High level of proficiency utilizing computer applications including Microsoft Word, Excel, Outlook; willingness to learn new computer software; type minimum of 50-55 wpm.
• Ability to work flexible hours as needed.

The hiring salary range for this position is $38,000.00 - $40,000.00. The hiring salary range above represents the University's good faith estimate at the time of posting.