The Associate Director of Financial aid assists the Director in the day-to-day operations of the Office of Financial Aid to coordinate and manage the operation and execution of Title IV program(s). The Associate Director will assist in ensuring that policies and procedures reflect current federal regulations, are effective, efficient, and student-centered. This position will be responsible for the packaging and disbursement of student financial aid, as well as counseling and processing to assist staff with general tasks. This is a full-time hybrid role with a minimum of two required days at Excelsior's home office of 7 Columbia Circle, Albany, NY, with the remainder of the days worked from home.

Duties and Responsibilities: 

• Administer Title IV program (s) for the college including, but not limited to awarding, verification, disbursement and assisting with reconciliation.
• Remain current with and ensure compliance with all Federal Title IV regulations.
• Develop and maintain policies and procedures in addition to editing any required forms and publications.
• Stay current with knowledge and use of financial aid software, i.e. PowerFAIDs, EDConnect, and COD.
• Work in collaboration with the Director to prepare for and engage in the annual audit
• Will be required to present within the enrollment management unit as well as key units across campus.
• Work to promote academic success, increase retention, decrease time toward graduation, and improve the overall educational experience of students
• Provide excellent customer service and resolution of issues through telephone, email, and preparation of written correspondence for financial aid
• Participate in ongoing professional development along with the encouragement of the growth of colleagues
• Engage in and support the development and administration of Student Financial Services
• Lead a team of financial aid processors or financial aid counselors.
• Other duties and responsibilities may be assigned in support of the needs of the financial aid office and the students we serve.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires a bachelor’s degree and a minimum of 3 years' experience in a financial aid office. Candidate must demonstrate expertise in student financial aid regulations, financial aid data management system and proficiency with Microsoft Word & Excel. Strong communication skills, attention to detail and strong problem-solving skills are essential. The ideal candidate will have experience with PowerFAIDS financial aid management system and demonstrate an interest in promoting distance learning higher education to a diverse adult student population.

The hiring salary range for this position is $61,000.00 - $66,000.00. The hiring salary range above represents the University's good faith estimate at the time of posting.