Learning to Trust, Trusting to Learn

Trust between students and instructors in the online classroom boosts learners’ confidence, participation, and overall academic experience

Every instructor hopes to build a vibrant learning community in their online classroom where learners are successful in meeting their learning goals. One vital ingredient for such a learning community is trust among learners and trust in the instructor.

Risk and uncertainty are inherent in the online classroom environment. When learners trust their instructor, they are more willing to take risks and overcome uncertainty to contribute ideas and actively collaborate with confidence. They are also more willing to trust the instructor to guide the learning process as the knowledge expert. Research shows that when learners have a trusting relationship with the instructor, they are more cooperative, motivated, and enthusiastic; they welcome instructor feedback; and they help one another, all leading to a sense of community and satisfaction with their learning experience.

Little research has been done in the online classroom to understand the potential benefits of a particular form of trust known as “epistemic trust.” Epistemic trust exists in fiduciary relationships, those in which one person justifiably places confidence and trust in someone else and seeks that person’s help or advice in some matter. It is a special kind of trust akin to the relationship one has with their physician or financial advisor when making personal medical or financial high-risk decisions. The relationship between the online instructor and learner is also fiduciary in nature, and therefore warrants a closer examination. If the instructor can build an epistemic trust relationship with learners, the learners will trust in the instructor as the knowledge expert who can guide them in the learning process. They will trust that the instructor is acting in good faith for their best benefit and will feel confident that the instructor can guide them in their pursuit of new knowledge.

The trusted instructors were highly active and enthusiastic early in the course, which opened the opportunity for learners to take the first steps toward deciding to trust their instructor.

But online classrooms are made up of learners who are strangers to one another, and most times the instructor is a stranger as well. This, along with other barriers within the online space, makes relationship building a challenge. How, if at all, can the instructor build a relationship of trust with the learners within a time frame of a few weeks? If the instructor successfully builds trusting relationships with the learners, can the instructor and learners achieve an epistemic trust relationship to fully realize the positive implications for online learners? These are the questions that I hoped to answer through an in-depth research study of online classrooms in the health sciences and nursing programs at Excelsior College.

To study the impact of epistemic trust in the online classroom, I questioned 800 learners in 48 fully online classrooms at Excelsior to measure their level of trust in their instructor. Additionally, the learners assessed interactions with their instructor and reported their observations of the instructor’s actions within the online classroom. Based on this data, I selected several classrooms where the instructors had achieved a high level of epistemic trust with the learners. In these classrooms, I observed the activities and interactions of the instructor and learners, and conducted detailed interviews with the learners and faculty. The study found that the highly trusted instructors consistently adapted their behaviors in three critical areas: how they manage the classroom, how they communicate with learners, and how they are present in the online classroom.

Learners described progressing through several stages of trust, from an early decision to trust the instructor, to trusting that the instructor is fair and reliable, to feeling a personal connection with the instructor, to the final stage of trusting the instructor as the knowledge expert. Each progressive level of trust builds onto the next. These levels are labeled in scholarly literature as swift trust, competence trust, benevolence trust, and epistemic trust.

Instructor Interactions Build Epistemic Trust

The initial research data revealed that, overall, the instructors at Excelsior College were able to build epistemic trust relationships with the learners in their online classrooms. On the Epistemic Trust Scale, with 42 being a perfect score, the average for the 102 instructors was 37.99. The instructors showed a consistent method in how they manage the classrooms, communicate with learners, and present themselves regularly in the classroom. This speaks to the quality of expectations and guidance given to the instructors by the College. When comparing the epistemic trust scores with the classroom management style and the interpersonal communication style of these instructors, it was revealed that both caused a significant positive impact on the trust relationship. Responsiveness and consistent presence had a lesser positive impact on the trust relationship.

Once the importance of the instructors’ actions in building epistemic trust was established, the inquiry then focused on these questions: How did these highly trusted online instructors build an epistemic trust relationship with their learners? How did the learners describe their learning experience with their trusted faculty?

One of the ways that instructors made personal connections with the learners was by sharing personal and professional stories, and giving examples from their own life experiences, particularly during collaborative activities such as classroom discussions.

From the research interviews and classroom observations, I was able to construct a trajectory of the learners’ trusting responses to actions by the instructor that cumulatively led to an epistemic trust relationship. The actions that built trust began at the start of the courses. The trusted instructors were highly active and enthusiastic early in the course, which opened the opportunity for learners to take the first steps toward deciding to trust their instructor. (Swift trust)

The learners explained that early interactions with the instructor made an impact. Learners commented on their experiences, saying “The instructor’s initial communications to the class influenced my trust,” “The first few weeks lay the groundwork for a working relationship,” and “My instructor was very welcoming from the first day.” The instructor’s demeanor also made a difference, as indicated by a student saying, “I wanted to participate because [the] instructor was excited about teaching the course material.”

Importance of Responsiveness and Consistency

As the course continued, learners gauged the instructor’s presence in the classroom not by frequency or extent of time in the online classroom, but by the instructor’s immediate responsiveness to inquiries and the instructor’s transparency about their activities and interactions in the classroom, such as when things would be graded and being consistent in their participation in discussions or projects. Through these actions, the learners believed the instructor to be available. Learners said the instructors were “quick with responses, timely, prompt to address questions and concerns.” One learner explained, “My professor kept his word and stayed consistent with grading and expectations. This added to the trust.”

One instructor stressed the importance of creating a presence: “My feeling is, they don’t see you face-to-face, and they don’t hear your voice. So, you just must be as strong of a presence as possible in the classroom. That really helps them connect to you and perhaps be invested more. They know someone’s out there paying attention to what they are doing.” The learners also said repeatedly that they believed the instructors to be fair and consistent in “word and deed.” (Competence trust)

Importance of Interpersonal Communication

One of the ways that instructors made personal connections with the learners was by sharing personal and professional stories, and giving examples from their own life experiences, particularly during collaborative activities such as classroom discussions. The instructors were viewed by the learners as mentors and role models. The instructors were helpful with both technical and content issues. They gave constructive praise and caring messages to individual learners to encourage their participation. Most importantly, they provided one-on-one assistance to struggling learners. Through all these actions by the instructor, the learner came to believe the instructor cared about their individual success. (Benevolence trust) “My professor believed in everyone no matter their strengths and weaknesses,” said one student. Another learner commented, “My professor sent me personal messages of encouragement when I seemed to be struggling.”

Importance of Classroom Management

The most impactful influencer for building trust was the instructors’ classroom management style, which was more formal and structured. This strengthened the trust relationship and reinforced the learners’ belief that the instructor is reliable and cares about their success. Classroom management included managing classroom conduct, aiding learners to meet deadlines, and encouraging learners who struggle with deadlines. Learners explained, “The instructor promoted an environment of collegiality among the class” and “The professor was excellent with communication and keeping us up-to-date.”

The instructors also provided guidance to improve quality of work and guided learners to think more deeply on complex topics. This served to move collaborative discussions to more sophisticated levels. One instructor explained it this way: “I’m trying to help learners transform their thinking, to really use those analytical skills.” The learners believed the instructors offered ideas that furthered their knowledge and improved their learning experience. They described it as “the instructor turned on the light bulb” and “the professor was good at stretching my mind.” Another learner explained, “It is extremely important to have trust in your professor that you are getting the tools and information you need to be successful.” (Epistemic trust)

This study showed that the instructors who are best at building epistemic trust relationships with learners adapted their actions in the classroom in three distinct ways: their communication was personable and engaging, their classroom management was structured and deliberate, and their classroom presence was responsive and consistent. In response to the trusting relationship with their instructor, the adult learners trusted the instructors for their intellectual value and content expertise. And as a result, the trusted instructors expertly guided them through the learning process to a successful learning experience and outcome. This research opens the door to more investigations of how trusting relationships improve the learning experience and support the success of online learners.

Levels of Trust

We encounter various levels of trust in our everyday relationships with others. Each level of trust is distinct from the others. As interactions increase, trust can grow and move from one level to the next, building on another. However, only fiduciary-type relationships can become epistemic, where a person is willing to be guided by another person’s expertise.


Swift trust:The mailperson who brings your mail (you don’t know the mailperson well, but they were hired by an authority, and circumstances force you to decide to trust them until they give you cause to decide otherwise).


Competence-based trust: The daycare center where you leave your child or pet (you have regular interactions and conversations with staff, so you come to believe they are competent, fair, and reliable).


Benevolence-based trust: Your best friend or a family member (you can count on them to do what’s best for you beyond their own needs or wants; they will “go the extra mile” for you).


Epistemic trust: Your personal lawyer or doctor helping you make a legal or medical decision (to achieve this level of trust, you must already believe the expert is competent and looking out for your best interest; however, it also requires that you give over authority to that expert to guide you in something important that has personal consequences and risk). In the case of the online classroom, the learner is giving over epistemic authority to the instructor as the knowledge expert to guide them in their learning process.

 

Then vs. Now

As Excelsior College celebrates 50 years of helping adult students accomplish their educational goals, let’s travel back in time to compare life in 1971 versus in 2021

In 1971, Nixon was president and the Vietnam War was in its 16th year. It was also the year the New York State Board of Regents founded the Regents External Degree Program, what we know today as Excelsior College. The Regents External Degree Program changed the landscape of higher education with its innovative approach to enabling students earn degrees through credit aggregation and exam completion. In the 50 years since, Excelsior has continued its generous credit acceptance policies, awarding of credit, and exam options; added fully online degree and certificate programs; and recently began offering professional skills training. Excelsior’s focus on providing educational opportunities hasn’t changed over time, but many other things have!

Average Hourly Earnings


1971: $7.10
2021: $29.81

Average Gasoline Price


1971: $0.33
2021: $2.44

Cost of Raising a Child to 18 Years Old


1971: $80–$150,000
2021: Upward to $245,000

Most Popular Cars


1971: Chrysler New Yorker, Lincoln Continental, and Ford Thunderbird
2021: Expected to be Kia Seltos, Toyota RAV4, and Lexus IS

 

 

 

 

Smart phone comparison with items from 1971
Average Price of a Movie Ticket


1971: $1.65
2021: $9.26

Per Capita Income


1971: $4,491
2021: $54,200

 

 

 

 


1971: The Baltimore Colts beat the Dallas Cowboys 16–13 in Super Bowl V


2021: The Tampa Bay Buccaneers beat the Kansas City Chiefs 31–9 in Super Bowl LV

Highest Paying Jobs


1971: Physicians and surgeons at $25,000 per year, followed by managers and administrators at $12,597 per year

2021: Physicians and surgeons at $208,000 per year, followed by IT jobs like big data engineers at $159,135 per year and information systems security managers at $149,454 per year

Average Annual Cost of Private College Undergraduate Tuition


1971: $2,930
2021: $35,801

At Excelsior: $12,240

Adults with a Bachelor’s Degree


1971: 11.4%
2021: 36%

 

 

 

 

Starbucks Locations worldwide


1971: 1

First founded in Washington

2021: 32,000

Locations in 83 countries

Most Popular Bachelor’s Degree


1971: Education
2021: Business

 

There’s Much to Celebrate in This 50th Anniversary Year

Excelsior College was established in 1971 as the Regents External Degree Program. It was a unique and highly innovative program designed to address the needs of students underrepresented in higher education. Students then were primarily adults who had gone to college but had not finished degrees. This year, we celebrate the 50th anniversary of the Regents External Degree Program and the institution into which it has evolved, Excelsior College. Our commitment to serve adult, nontraditional, and underrepresented students remains as strong as ever.

This year, despite the pandemic, we celebrated our third-largest graduating class, with 5,840 graduates in associate, baccalaureate, and master’s programs. Our graduation ceremony was remote and festive, and the pride of graduates shone through social media pages. As our family of alumni continues to grow, we encourage our graduates to remain engaged in the Excelsior community, to return for more learning, and to support those who follow in their footsteps.

The 2021–2022 academic year will be a busy one. An LPN to Bachelor of Science in Nursing program, two new master’s programs, and two graduate certificates will begin in September, and students are already enrolling in them. A timely MS in Human Resource Management with an Emphasis in Diversity and Technology will help students leverage the strengths of diverse and distributed workforces, and a MS in Organizational Leadership with an Emphasis in Technology and Data Analytics will teach students how to harness the power of data to make strategic business decisions. We overhauled our MBA program so that students can take one concentration or layer on additional ones, and the first cohort of students have completed our groundbreaking Graduate Certificate in Cannabis Control. In addition, work is already underway for two more master’s programs that are targeted to launch in 2022, along with an array of undergraduate and graduate certificates. We are expanding on our academic offerings to meet the needs of students and prepare them for career growth and opportunities in emerging and expanding fields.

August 1 marked my one-year anniversary as Excelsior’s fourth president. I am extremely proud of our faculty and staff and their dedication to student success, and I am humbled by our students’ abilities to overcome personal challenges and to succeed in these very challenging times. The Excelsior community is vibrant, engaged, and supportive, and it is an honor to be part of it.

David Schejbal, PhD
President
 

Excelsior Welcomes New Members to Board of Trustees Vol 2

Arrow up  New members of the board of trustees include (from left to right) Charlene Dukes, Gretchen Evans, and Mark Bowman.

In January 2021, two new members joined the Excelsior Board of Trustees: Charlene Dukes, president emerita of Prince George’s Community College and Gretchen Evans, a retired Texas command sergeant major and author/motivational speaker. In July, Mark Bowman, the newly elected president of the Alumni Association, joined the board as an ex-officio member.

Charlene Dukes was previously the first female president of Prince George’s Community College. Dukes has held membership in a variety of professional organizations and served as chair of several others. She serves as chair of the board of the Meyer Foundation, secretary of the Greater Washington Community Foundation, member of the CareFirst Inc. Board of Directors, and immediate past convener of the Presidents’ Round Table. She serves as a mentor for the Aspen Rising Presidents Fellowship Program, and was appointed in July 2020 by the county executive to serve as co-chair of Prince George’s Forward, a taskforce charged with the post-COVID transformation of Prince George’s County.

Dukes is the recipient of many awards and recognitions, including the 2020 Catalyst Award from the Prince George’s County Chapter of Jack and Jill of America Inc., the 2016 Washingtonian of the Year, the 100 most powerful women in the metropolitan area in the 2013, 2015, and 2017 Washingtonian, the 2014 recipient of the Dr. Reginald Wilson Leadership Diversity Leadership Award, the Living Legacy Award presented by the Association for the Study of African Life and History (ASALAH), and the 2008 Distinguished Alumnus Award from Indiana University of Pennsylvania.

Dukes has an EdD in Administrative and Policy Studies from the University of Pittsburgh, an MA in Education from the University of Pittsburgh, and a BS in Secondary Education from the Indiana University of Pennsylvania.

Gretchen Evans serves veterans as a board member of several organizations and volunteers with the Guide Dog Foundation and America’s Vetdogs.

Evans entered the U.S. Army in September 1979 and was assigned as an intelligence analyst for commander in chief, Europe. Following her time with the Counterintelligence Agent Program at Fort Huachuca, she studied German and Italian at the Defense Language Institute in Monterey, California. After graduation, she was assigned to the 66th Military Intelligence Group, Field Office Vicenza, Italy. She was directly involved in the pursuit and subsequent release of General Dozier from his kidnappers.

Evans joined a black operations unit and attended Basic Airborne and Advance Airborne training at Fort Benning, Georgia, and later oversaw all training for the counterintelligence agents and interrogators of the 519th Military Intelligence Battalion, Fort Hood, Texas.

She has earned many medals and awards, including the Combat Action Badge, the Bronze Star, the Presidential Unit Citation Medal, and Global War on Terrorism ribbons, 6 Meritorious Service Medals, and other awards. She was wounded in Afghanistan by a mortar round blast, which resulted in a traumatic brain injury, total hearing loss, and other wounds. Evans was awarded the Saginaw Valley State University Veteran Alumni of the Year in 2016 and was inducted into the U.S. Army Women’s Hall of Fame in March 2021.

Evans earned a BA in Sociology from Saginaw Valley State University.

Mark Bowman works for NASA as the Soyuz spacecraft systems and crew operations lead, responsible for maintaining engineering knowledge of Russian spacecraft and launch vehicles to ensure the safety of U.S. astronauts during Soyuz flight operations. He serves on the NASA engineering team that is evaluating parachute systems on the Boeing and Space-X crewed vehicles. He is responsible for all voice communication with the astronauts in space.

Bowman’s career has included positions as NASA’s deputy director of human space flight programs in Russia and as an attaché at the U.S. Embassy in Russia. Prior to that, he spent nearly 20 years developing hardware for medical research and crew health support aboard the space shuttle Mir Station and the International Space Station. He spent more than six hours weightless in nearly 20 flights aboard NASA’s zero-G research aircraft.

The 2014 recipient of the Alumni Achievement Award, Bowman earned a BS in Liberal Arts from Excelsior College in 2000. He also earned a MS in Technical Management from Embry-Riddle Aeronautical University. He speaks fluent Spanish and Russian.

 

New Graduate Programs Prepare Leaders for Today’s Evolving Workplace

Excelsior’s portfolio of business programs now includes two additional master’s degree programs and two more graduate-level certificates. All four programs were developed to train and educate leaders for jobs in today’s economy as well as for an ever-evolving work environment.

“The pace of technological change is expected to accelerate over the next five years, with cloud computing, big data, and e-commerce continuing to dramatically change the nature of work,” says Scott Dolan, dean of the School of Graduate Studies. “Skilled technologists who have expertise in those areas may need to broaden leadership skills in problem solving, collaboration, and communication. In the reverse, business-focused leaders may need to strengthen foundational knowledge to understand how to reach people with technology and data backgrounds.”

“There is a significant opportunity to train and educate leaders for the jobs of the new economy, an economy that operates at the intersection of technology, data, and human innovation.” –Scott Dolan, Dean, School of Graduate Studies

To equip leaders with the knowledge and skills to excel in the changing workplace, the School of Graduate Studies team developed the degree programs Master of Science in Organizational Leadership with an Emphasis in Technology and Data Analytics and Master of Science in Human Resource Management with an Emphasis in Diversity and Technology, as well as a Graduate Certificate in Data Analytics and a Graduate Certificate in Distributed Workforce Management.

  • The 30-credit Master of Science in Organizational Leadership with an Emphasis in Technology and Data Analytics was developed for practitioners who want to be leaders within today’s data-driven economy and solve the most complex organizational challenges. Graduates will leave this program prepared to make critical, data-informed decisions that will assist organizations to remain effective in an ever-changing economy.
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  • The 30-credit Master of Science in Human Resource Management with an Emphasis in Diversity and Technology was developed for professionals who, as senior leaders, want to contribute to the success of organizations by improving the performance, motivation, satisfaction, health, and well-being of distributed staff. This degree program focuses on engaging and retaining employees to drive organizational performance and value for the organization’s stakeholders.
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  • The three-course Graduate Certificate in Data Analytics equips leaders with the valuable skill set of collecting, analyzing, and visually representing data to improve organizational decision making as well as with the technical skills to carry out data analysis and the leadership skills to implement insights gleaned from data analysis. Students who complete this certificate can apply 9 credits toward the Master of Science in Organizational Leadership with an Emphasis in Technology and Data Analytics.
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  • The three-course Graduate Certificate in Distributed Workforce Management provides leaders who want to excel in senior-level human resources positions with the strategic leadership skills necessary to promote collaboration and strong communication among distributed teams and to solve complex organizational challenges associated with employees working in a distributed mode. Students who complete this certificate program can apply 9 credits toward the Master of Science in Human Resource Management with an Emphasis in Diversity and Technology.
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“There is a significant opportunity to train and educate leaders for the jobs of the new economy, an economy that operates at the intersection of technology, data, and human innovation,” says Dolan. “We are excited to be able to launch two new master’s degree programs aligned with these trends. And because the change is so rapid, we know that the window of opportunity for individuals to reskill and upskill is short. Leaders need to stay current, so in line with this approach, we have also developed two shorter duration certificates which are embedded in the degree programs.”

 

Excelsior Ranked a Best College for ROI

OnlineU, which ranks online colleges so students can make the best choice in choosing their higher education, recently recognized Excelsior College as No. 1 for best online associate degrees and No. 3 for best online bachelor’s degrees.

The designations are part of OnlineU’s list of 2021 Best Online Colleges for Return on Investment, which ranks schools by graduates’ salaries and debt payments for 10 years after graduation, accounting for standard salary growth and interest on debt payments. OnlineU’s rankings are the first to be based on the median salary and mean debt numbers found in the U.S. Department of Education’s College Scorecard.

Each year, OnlineU manually researches more than 40,000 online tuition rates for degree programs. More than 22,000 students are matched with schools annually, a testament to how beneficial this data is in providing people with the knowledge necessary in making informed educational choices. With the new 2021 Best Colleges for Return on Investment rankings, students can now see which college will benefit them the most financially, and Excelsior is at the top of that list.

“This ranking is significant for Excelsior College, our students, and our graduates as we strive for a strong return on investment and low student debt. Many of our students balance full-time work and personal responsibilities while pursuing a degree, and we recognize the sacrifices and investments they make.” –David Schejbal, president of Excelsior College

Excelsior helps students save money and time on their education by accepting previously earned college credit and awarding credit for military training, workplace training, and certain professional certifications. Of the students enrolling in the 2019–2020 academic year, 93.5 percent transferred in college credits prior to enrollment or within three weeks after enrolling. Those pursuing a bachelor’s degree transferred in an average of 69.37 credits, which amounts to more than half the number of degree credits required for a bachelor’s degree.

David Schejbal, president of Excelsior College, stated, “We are honored to be recognized by OnlineU for best college return on investment. This ranking is significant for Excelsior College, our students, and our graduates as we strive for a strong return on investment and low student debt. Many of our students balance full-time work and personal responsibilities while pursuing a degree, and we recognize the sacrifices and investments they make.”

 

Provost’s Team Moves the College Toward a Strong Future

Arrow up  The academic leadership team includes (clockwise from top left) John Caron, provost and vice president of academic affairs; Lisa Braverman, vice provost for academic and faculty support; Heather Chakiris, associate vice president for student success; Breanne Simkin, associate vice president for enrollment management; Scott Dolan, dean of the School of Graduate Studies; Mary Lee Pollard, dean of the School of Nursing; Catherine Seaver, dean of the School of Undergraduate Studies; and Lifang Shih, special assistant to the provost focusing on curriculum design and innovation.

To set Excelsior College apart among its peer institutions and to enhance students’ learning experience, three highly experienced individuals have joined the College to create a robust Provost’s Office under the leadership of John Caron.

Caron’s arrival at Excelsior as provost and vice president of academic affairs in July 2019 coincided with retirements of vice provost positions. He decided to take the opportunity to build what he calls a dream team of external professionals from the educational community to diversify Excelsior’s executive leadership. To accomplish his goal, Caron brought aboard Lisa Braverman, Heather Chakiris, and Breanne “Bre” Simkin.

Braverman is the vice provost for academic and faculty support and comes from Fairleigh Dickinson University where she was the dean of the Petrocelli School of Continuing Education. She is no stranger to helping adult learners reach their educational goals, and she brings experience building bilingual courses specifically targeted to Latinx students with some credit, no degree. One of the initiatives in Excelsior’s strategic plan is to grow enrollment and increase the diversity of our students to reflect national demographics. One of the ways to do this is by expanding opportunities to make Excelsior an attractive option for Latinx students.

“As the College community commits to more diverse and socially just environments and educational practices, I am spearheading with Dean Seaver the creation of new, more inclusive degree pathways for Latinx adults that will ensure higher levels of community, equity, and success for this student demographic, with elements such as bilingual instruction and multiculturally sensitive student service models,” says Braverman. “I am proud to be part of the Excelsior community and deeply appreciate the vision of its collaborative and supportive leadership who are committed to a new, exciting future.”

“You’ve got to have firepower, you’ve got to have talent. To do that, you’ve got to have people who don’t let anything get in their way. And can think out of the box. And these leaders are it.” – John Caron, Provost and Vice President of Academic Affairs

As the associate vice president for student success, Chakiris provides leadership and guidance on several strategic priorities, including rapid virtual and in-time service for students. She works collaboratively with the vice provost, the associate vice president for enrollment management, the schools, and other key College partners, to create a seamless student experience. Chakiris comes from UCLA Extension and prior to that, Penn State World Campus. She led the creation of the student co-curricular experience at Penn State World Campus, which many other institutions have since tried to emulate. She then brought her expertise to UCLA, where she worked toward the same goals as the chief student experience officer.

“My passion for the last 20 years has been developing support structures that help online adult learners succeed in reaching their educational goals despite everything that life throws at them that makes them want to give up,” says Chakiris. “I feel fortunate to be working with the talented provost team who share the same passion and drive to create an extraordinary student experience and to cultivate a culture of extraordinary service that distinguishes Excelsior as the gold standard in online education.”

Simkin, the associate vice president for enrollment management, previously worked at Lindenwood University in Missouri, where she was the associate vice president for enrollment management. Lindenwood University is a four-year nonprofit institution, with programs that span from baccalaureate to doctoral as well as with professional and continuing education opportunities. Simkin’s knowledge is steeped in financial aid and registrar work, and she is responsible for the development of data-driven strategies to increase student enrollment, while working collaboratively with various stakeholders to ensure positive enrollment growth. “Serving the underserved has been a large part of my professional career and motivates me in the work we do within Enrollment Management,” she says. “It is wonderfully fulfilling to know that we are helping change the course of a student’s future. I look forward to establishing new enrollment opportunities that will take Excelsior into the next 50 years.”

As a priority project, the new team is rolling out an enrollment management strategy that includes recruiting, enrolling, retaining, and graduating students while maintaining a successful fiscal and academic plan. Part of Caron’s strategy is encouraging the growth of new programs to attract students. The academic world is constantly changing, and Excelsior needs to keep up with it, as well as with the growing needs of the corporate world.

“Part of our growth strategy needs to include offering new programs again; it’s been several years since the College launched new programs,” says Caron, and explains that the deans have been working on developing degree programs and micro certificates designed to meet the needs of learners and employers.

In June, four graduate-level programs, the Master of Science in Organizational Leadership with an Emphasis in Technology and Data Analytics, Master of Science in Human Resource Management with an Emphasis in Diversity and Technology, Graduate Certificate in Data Analytics, and Graduate Certificate in Distributed Workforce Management, opened for enrollment. That same month, the LPN to Bachelor of Science in Nursing program opened for enrollment. Programs in mechanical engineering technology, renewable energy, and sustainability management are in development for launch in the Fall 2022 trimester. Planning is also underway on a bilingual learning experience for Latinx students. In addition, the Associate Degree in Nursing program’s revised curriculum was introduced to new students enrolling as of January 1, 2021.

Provost Caron is ready for the provost’s team, including the vice provost, associate vice presidents, deans, and special assistant to the provost focusing on curriculum design and innovation, to be ambassadors for Excelsior College when they present and speak at conferences, serve on panels, write blogs, and “essentially elevate the brand awareness and reputation of the College on a national level.” The alignment of the leadership for academic and faculty support, student success, and enrollment management within the Provost’s Office will help solidify Excelsior’s position in the educational community going forward. He adds that with the new experience and knowledge on board, Excelsior will be able to find ways to do what no other college and institution is doing.

Says Caron, “You’ve got to have firepower, you’ve got to have talent. To do that, you’ve got to have people who don’t let anything get in their way. And can think out of the box. And these leaders are it.”
 

Excelsior Places First in National Cyber League Competition

Team Excelsior earned first place in the National Cyber League (NCL) spring competition, a cybersecurity competition with offensive and defensive puzzle-based and capture-the-flag games.

Excelsior’s National Cybersecurity Student Association Chapter participates annually in the NCL, a virtual training that prepares high school and college students for potential real-world cybersecurity situations. Alumni within one year of graduating and students acting in a fellowship role are also allowed to participate in the competition. Participants join in the preseason, individual, and team games at the level of their choosing, giving them opportunities to be successful and expand their skills. The number of Excelsior students participating in the NCL has steadily increased each season since 2017, and teams participate in both the spring season, held from March until May, and the fall season, which starts in October and ends in November.

“My military training and opportunities have had a strong influence on these skills, but through Excelsior and NCI support, I have been able to hone and practice those skills and teamwork in the virtual/cyber realm. I would not trade these lessons and experiences for anything.” –Weylin Leavitt, Team Captain

Under the guidance of master’s in cybersecurity graduate Weylin Leavitt, 28 Excelsior students and alumni participated in the individual, preseason, and team games this past spring. For the team games, Excelsior created four teams led by captains Leavitt; Todd Krebsbach, a master’s in cybersecurity graduate; Stephanie Barnes, a master’s in cybersecurity student; and Steven Meredith, a Bachelor of Professional Studies in Technology Management student. Each team collaborated, trained, and spent countless hours competing in the challenges, which resulted in Excelsior College’s team, the r00ts, placing No. 1 among the Top 100 schools in the NCL and placing No. 2 in the NCL team games.

“Not only has the NCL expanded my technical skills through its challenges and continues to with new and current cyber tools and tactics, but it has taught me invaluable leadership skills,” says Leavitt, who has progressed from casual player to team captain and fellow at the National Cybersecurity Institute at Excelsior College (NCI). “My military training and opportunities have had a strong influence on these skills, but through Excelsior and NCI support, I have been able to hone and practice those skills and teamwork in the virtual/cyber realm. I would not trade these lessons and experiences for anything.”

Students who participate in the NCL competition gain cybersecurity experience, prepare for the workplace, and increase their skill levels in preparation for more competitions down the road. They also apply what they learn in the bachelor’s and master’s programs in cybersecurity, which prepare students to prevent, detect, counter, and recover from cyber incidents.

 

Mentorship Program Links Alumni with Students, Creating Valuable Connections

Arrow up  Through Excelsior Connects, alumni can find mentors or register to offer mentoring. Participants are able to send introductions to connect, network within their fields or industries, and ask or answer specific questions.

Last summer, students and alumni participated in a pilot of a mentorship program designed to allow students to build first-hand career knowledge and connections, as well as to network. Although the mentorship experience does not guarantee a job, it increases avenues and the potential for students to reach career goals.

Interested students and alumni filled out intake forms or answered questions over the phone to develop a profile that the mentorship program committee used to form matches. Mentees and mentors were matched using algorithms built on mutual areas of interest, including career and program areas, and other preferences sourced from their profiles.

During the pilot program, mentors were expected to share knowledge about an industry, discuss experiences they have faced and overcome, serve as a career guide (but not help the student find employment), and give direction as a trusted individual. Though not required, mentees could log their mentoring experiences by keeping a journal and they could periodically check in with Tammy Spenziero, the director of the Career Readiness Center. Spenziero worked with Scott Dolan, dean of the School of Graduate Studies, and representatives from Alumni Engagement to develop and now lead the mentorship program.

“No student should go without the critical human connection and opportunities that mentorship provides.” –Tammy Spenziero, Director, Career Readiness Center

Dolan remarked about the success of the program, saying, “Our students often come to us with the goal of advancing or changing their careers, and mentorship can play an important role in career development. Mentors provide valuable advice, help students develop their skills, act as a sounding board for students to test ideas, and enable students to expand their networks. This particular pilot program enabled us to engage with our alumni in new ways. Who better to provide advice to our existing students than our alumni who have translated their Excelsior degree into successful careers themselves.”

“Mentors play an important role in the academic and professional growth of students…Engaging with a mentor can help increase their confidence, align their expectations with the realities of life and work, and further their growth and development…No student should go without the critical human connection and opportunities that mentorship provides,” says Spenziero.

One mentor who has played such an important role in a student’s life is U.S. Navy veteran and retired teacher Thomas Snee, who graduated in 1998 from Regents College with a bachelor’s degree in liberal arts. He volunteered to participate in the mentorship program with several goals in mind. He wanted to share his background, maintain regular contact with his student mentee, and help ensure the student’s success. Snee was paired with Ashley Gammon, a loan officer who was in the final months of the Bachelor of Science in Liberal Arts program. She earned her degree in November 2020.

“I suggested she take the futuristic view in the value of her Excelsior degree—how and where it will lead in the future, short- or long-term. In short, giving assurances that time spent on the numerous papers, in ‘meetings,’ and other factors enhances her persona as a person,” said Snee.

Snee and Gammon kept in close contact, sharing emails and frequently talking on the phone. Gammon recalls the relationship as being very beneficial and friendly, saying she enjoyed having the opportunity to bounce ideas off Snee and having his wisdom and guidance available.

“While there is quite the age difference between us, he gave me such great insight and wisdom,” says Gammon. “I loved [that] I had someone who was so intelligent and a published author to look over my resume and give gentle guidance on it. I gained a friend. We now email all the time and talk on the phone about once a month.”

The pilot of the mentorship program completed successfully with most of the mentees and mentors having positive reviews. The committee plans to continue the three-month model of the program, which is open and running for anyone interested. The committee has also incorporated Excelsior Connects, the alumni engagement platform, to allow mentees and mentors to seamlessly correspond during the mentorship experience.

“We have witnessed Excelsior alumni open doors to expanded job opportunities and new professional pursuits for each other and for current students through mentoring,” says Jamie Hicks-Furgang, executive director of development and alumni engagement. “Now, with Excelsior Connects as our platform, we are increasing opportunities for more formal mentorship and even greater connection among the alumni and student body…These types of connections are incredibly valuable for career and personal growth and are also personally rewarding for both alumni and students alike.”

 

New Degree Program Prepares LPNs and LVNs for Career Advancement

The newly added LPN to Bachelor of Science in Nursing program offers licensed practical nurses and licensed vocational nurses a pathway to career advancement. By enrolling in this program, LPNs and LVNs can earn both an Associate in Applied Science and a Bachelor of Science in Nursing in less time than it would take to complete each degree program separately.

After earning the associate degree in nursing, students are eligible to sit for the NCLEX-RN, become licensed, and begin their professional nursing practice before conferral of the bachelor’s degree. With the opportunity to become RNs midway through the program, students will be able to take advantage of different employment opportunities and take on the new role of a professional nurse while earning their bachelor’s in nursing. They can also gain a significant increase in wages that comes with RN licensure.

With the opportunity to become RNs midway through the program, students will be able to take advantage of different employment opportunities and take on the new role of a professional nurse while earning their bachelor’s.

Registered nursing is one of the fastest-growing occupations, according to Bureau of Labor Statistics’ projections through 2029. The RN workforce is expected to grow from 3 million in 2019 to 3.3. million in 2029 due to an aging population, nurse retirements, health care reform, and other factors.

The LPN to Bachelor of Science in Nursing program provides LPNs and LVNs with the clinical skills and practice experiences they need to grow their nursing careers and expand their role in the delivery of quality patient care. All courses are online, except for two hybrid courses in which students engage in online course activities and complete a live clinical experience. This structure makes the program a good fit with the work schedules of LPNs and LVNs who are looking to balance the pursuit of a degree with their professional and personal responsibilities.

In the combined degree program, students earn an Associate in Applied Science in Nursing after completing all associate degree requirements and proceed seamlessly to the bachelor’s nursing component. They must have an active RN license to complete the bachelor’s degree requirements.

“In many instances, employers have expressed a preference to hire baccalaureate-prepared nurses or nurses who are enrolled in a baccalaureate program, and Excelsior’s LPN to Bachelor of Science in Nursing program expands career opportunities for LPNs and LVNs,” says Mary Lee Pollard, dean of the School of Nursing.

 

Student Michelle Morrow Applies Study.com Credit to Her Excelsior Degree Program

Students have many options for taking online courses and applying them toward their degree. One option is Study.com, an online education platform that helps learners succeed academically and close skills gaps.

Study.com’s online courses, short animated video lessons, and study tools make learning simple for over 30 million students, teachers, and working professionals. The online platform also offers homework help, test preparation help, and career planning. A blog, FAQ, and interactive resources also help make staying on track easy.

Excelsior student Michelle Morrow, of Beacon, New York, has taken nine Study.com courses as she pursues a Bachelor of Science in Health Sciences. So far, Morrow has applied 27 credits from Study.com toward her degree. She has taken Study.com courses in healthcare informatics, earth science, health care finance and budgeting, psychology, and strategic human resource management, and added that credit to credit transferred from a prior institution, earned through UExcel exams, and awarded for a professional certification.

In November 2020, she began a new job as the manager of coding reimbursement for two hospitals within the Northwell Health organization, after holding various leadership roles in radiology. Morrow is on track to earn her degree in August 2021.

Her experience with Study.com shows a route students can take to pursue their educational goals. Check out what Morrow says about her time with Study.com and Excelsior below.Learn more about all of Excelsior College’s Health Science programs.

Q: How did you find out about Excelsior College?

A: My former boss got his bachelor’s degree through Excelsior.

Q: How did you find out about Study.com?

A: My friend was using Study.com to study for a UExcel exam, and the Study.com advisor explained that Excelsior is affiliated with them and as long as we got prior approval from our Excelsior advisor, we could take courses that would transfer credits that would satisfy Excelsior requirements.

Q: What do you like best about Study.com?

A: I love Study.com! It has allowed me to take nine courses over the last 8 months because I can fit it into my already busy schedule.

Q: How did you end up in your current career?

A: I started as a mammography/radiology technologist in 1992 and parlayed my clinical experience into a supervisory position. I continued to grow into different radiology leadership roles until November of 2020, when I was advanced into this current position, which oversees the connection of clinical and financial components of patient care.

Alumni Receive Awards for Achievements Vol 2

Four alumni were honored for their outstanding achievements on July 8, during the Alumni Association Annual Meeting hosted by the Alumni Leadership Council. The meeting was held online to allow the broadest possible participation by Excelsior alumni.

The alumni award recipients, Lloyd Conway, Cynthia Wanek, Scott Meier, and Gregg Smith, accepted their awards virtually.

Lloyd Conway was selected as the recipient of the Alumni Achievement Award, which recognizes outstanding academic, professional, personal, and community contributions that are representative of our graduates. “Being chosen for this honor gives me a feeling of connectedness to the community of like-minded souls whose academic pilgrimage brought them to Excelsior…Our journeys would not have been possible without Excelsior, and I am sure that all of us are as grateful as I am for our alma mater,” he says about the Alumni Achievement Award.

This Carrie B. Lenburg Award is presented to an outstanding nursing graduate in recognition of the accomplishments and vision of Dr. Carrie Lenburg, coordinator of the Regents College Nursing Program from 1973 to 1990. The award is presented to a nurse who demonstrates a commitment to nursing education as well as to academic and professional accomplishments in the field of nursing. This year’s recipient, Cynthia Wanek, is a lifelong learner and credits her achievements to living by the motto “Ever Upward.”

Scott Meier was selected as the recipient of the C. Wayne Williams Award, which is named after the College’s first president and presented in recognition of outstanding public service and community involvement by a graduate. Meier believes that the legacy we leave is greater defined by those we help rather than by what we’ve acquired. “They [Excelsior College] took all my various experiences and validated them, and in turn, valued me,” he says. “I’m forever grateful for Excelsior College and the alumni that keep the school’s mission of supporting adult learners at the heart of their culture.”

“It all counts. The key is to start, succeed with that first goal, and then build on it to the next. It’s not a sprint, it’s a marathon.” –Gregg Smith

Alumni Service Award recipient Gregg Smith has been giving back to Excelsior for many years, in a variety of ways, including his longstanding service as member of faculty from 1983 to present and the establishment of the Gregg and Lisa Smith Technology Scholarship Fund. The Alumni Service Award recognizes outstanding service to Excelsior College, including efforts in advocacy, recruitment, or outreach and service as a role model to others in helping the College achieve its overarching goals.

Reflecting on his contributions, Smith says, “It all counts. The key is to start, succeed with that first goal, and then build on it to the next. It’s not a sprint, it’s a marathon.”

Read more about the recipients:

Lloyd Conway: Alumni Achievement Award

Lloyd Conway, of Lansing, Michigan, is from an Army family dating back to the American Revolution and is the first in his family to graduate college. Conway’s Excelsior degree made him eligible for the MI Civil Service test (on which he scored in the 100th percentile) and a 20-year career in public service that would have been otherwise denied. Conway has been selected for many honors and awards and has dedicated his life’s work to the improvement of his community. Conway’s post-Excelsior career has included being an adjunct college instructor in a nontraditional degree-completion program. His commitment to nontraditional education continues to be a driving force in his life and career. In addition to a Bachelor of Arts from Excelsior, Conway earned a MAT from Wayne State University.

Cynthia Wanek: Carrie B. Lenburg Award

While some announce retirement at age 62, Cynthia Wanek, of Crete, Nebraska, announced her new position at a Magnet status medical center. Wanek enrolled at Excelsior on the phone from a cancer treatment hospital while supporting her father. After his passing, her mother’s lifelong heart condition required more of her time and Wanek took over most of her parents’ affairs. She persevered against the odds as a nontraditional student to become a nurse. Her goal was a nursing job at her local critical access hospital, and she was ultimately hired in a small hospital. Wanek holds advanced licenses and finds meaning in direct, bedside patient care. She prides herself in giving comfort, hope, and courage through the end of life. A graduate of Excelsior with an associate degree in nursing, she earned a Bachelor of Arts from the University of Nebraska.

J. Scott Meier: C. Wayne Williams Award

From his first job delivering newspapers to working in agriculture while growing up and later in the food service industry, to his career in the Navy and all that has followed, Scott Meier, of Austin, Texas, has been in roles where he has served others. He is a steadfast volunteer through civic involvement, churches, community theater, fundraisers for cancer, and youth coaching. Meier did not plan his life around serving but understood the value that was modeled in the small community in which he was raised and instilled in him at a young age. Meier is involved in many activities outside of his professional position to advance the capabilities of the Department of Veterans Affairs and other federal departments. Meier earned a Bachelor of Science in Nuclear Engineering Technology from Excelsior and a Master of Business Administration from University of Missouri.

Gregg Smith: Alumni Service Award

Gregg Smith, from Idaho Falls, Idaho, has been affiliated with Excelsior since 1983 when he secured a six-figure grant to start development of technology degree programs at Regents External Degrees Program (now Excelsior College). Smith is an active member of several advisory boards, including New Jersey Institute of Technology, Hudson Valley Community College, and National Program on Non-Collegiate Sponsored Instruction. He also founded a nonprofit organization that conducts several charitable events in the community and has raised more than $150,000 per year. A graduate of Excelsior with a Bachelor of Science, Smith encourages students and alumni to give back to the College in any way that they can.