Procedure for Student Concerns and Appeals
Students must first use direct communication with the individual or department involved. Any concern perceived as unresolved may be shared with supporting documentation and escalated to: studentsupport@excelsior.edu
Financial matters should be directed to: ombudsperson@excelsior.edu
- Receipt of appeal letters will be acknowledged when received.
- The student support team will review all correspondence and supporting documentation to determine next steps, resolutions or decisions on outcomes.
- All details are placed in the student record and communicated as needed.
Notification to Accrediting Agency
A student who is not satisfied with the resolution provided by the University may file a written complaint with the University’s accrediting agency, the Middle States Commission on Higher Education. Complaints to the Commission must be in writing and signed by the complainant.
They should be sent to:
President
Middle States Commission on Higher Education
3624 Market Street, Philadelphia, PA 19104-2680.
Notification to State Authorities
A student may also file a complaint with the appropriate state agency within the state in which the student resides. A list of contact information for the appropriate state agencies is available on the University’s website at www.excelsior.edu/policy/consumer-complaint-process.
Notification to the State Authorization Reciprocity Agreement (SARA)
As an institution participating in the State Authorization Reciprocity Agreement (SARA), students residing in SARA states/territories may contact our home state SARA State Portal Entity (New York State Education Department) to file a complaint if resolution is not found within the institution. However, students cannot file complaints relating to grades or student conduct violations. Information can be found on our website at:
www.excelsior.edu/about/transparency/state-authorization-reciprocity-agreement-sara-disclosures/.
